11/8/2025   3:00 PM     We’re pleased to inform you that email service has been restored. Here’s what you need to know:

• Cleanup Completed: Over 36 million emails from the compromised account were removed during the restoration process to ensure system integrity and security.
• Database Rebuilt: The email database was reconstructed after filtering out harmful data, which was the most time-consuming step.
• Enhanced Security Measures: We’ve implemented additional safeguards to prevent similar incidents in the future, including stricter account monitoring.

11/8/2025.  12:00 PM Update.   

The database recovery is ongoing.   We are now in the second step of the process.

We’re working hard to restore email service, but we can’t provide an exact time yet. Here’s why:

• The cleanup involves removing over 36 million emails caused by a compromised account.
• This process is complex and depends on server performance and database integrity.
• Until the first major step (deleting the emails) is complete, we can’t accurately predict the next steps.

Giving an ETA now would likely be wrong and cause confusion. We’ll share updates as soon as we have a clearer timeline. Thank you for your patience and understanding.

11/7/2025.  5:00 PM Update.   

The database reconstruction is ongoing.   The first part of that process is to dump the database.  Normally the data from the dump is returned to the reconstructed db, however in this case we need to filter out the 36 million emails to avoid putting them back onto the server.

We’re working hard to restore email service, but we can’t provide an exact time yet. Here’s why:

• The cleanup involves removing over 36 million emails caused by a compromised account.
• This process is complex and depends on server performance and database integrity.
• Until the first major step (deleting the emails) is complete, we can’t accurately predict the next steps.

Giving an ETA now would likely be wrong and cause confusion. We’ll share updates as soon as we have a clearer timeline. Thank you for your patience and understanding.

11/7/2025. 9:00 AM The database on the shared email server was corrupted and is being reconstructed.  The Email server is up, however incoming and outgoing  emails are held in queue until the database reconstruction is complete.   At this time there is no ETA

The underlying cause was an email account that was compromised  and flooded our shared email server with 36 Million emails.  In attempting to remove the  emails from our server the database was corrupted.